Salesforce Lightning vs Classic – A Comparison Guide

Salesforce, a market leader in customer relationship management (CRM), has two unique interfaces: Salesforce Lightning and Salesforce Classic. They act as entry points to a variety of features, defining the user experience and functioning of the platform.

In the ever-changing CRM technology market, recognizing the distinctions between Salesforce Lightning and Classic is critical. The transition from the tried-and-true Classic to the revolutionary Lightning represents a key milestone for organizations. This article digs into the complexities of these two interfaces, looking at their features, performance differences, mobile capabilities, and the motivations behind migration.

 The development of Salesforce interfaces, and learning how the shift from Classic to Lightning might change the way you interact with your CRM. Uncover the major differentiators and benefits of this technology revolution, which will catapult your Salesforce experience to new heights. Continue reading to learn about the compelling reasons why so many people are leaping and what awaits them in the exciting world of Salesforce Lightning.

Table of Contents

Salesforce Classic: Pioneering CRM Experience

Salesforce Classic Pioneering CRM Experience

Salesforce Classic, the sturdy CRM interface, has served as the foundation for enterprises all around the world. It reflects Salesforce’s conventional face and provides a sophisticated framework for managing client interactions. Classic’s user-friendly design makes data entry easier, simplifying important activities for users. Over time, it has become linked with reliability and comfort, as firms seamlessly manage their client connections.

Salesforce Lightning: A Modern Shift in CRM Dynamics

Salesforce Lightning, unlike the Classic, appears as a modern progression in the CRM market. This interface establishes a dynamic, feature-rich environment, paving the way for better user experiences. Lightning’s clean style and interactive features are intended to alter how users engage with Salesforce, creating a more visually appealing and productive experience. Lightning salesforce is the next natural step in CRM technology for organizations looking to innovate.

Salesforce Classic End of Life: Navigating the Transition

Salesforce Classic is nearing the end of its existence, as technology evolves. While Classic is still viable, Salesforce’s deliberate change to Lightning highlights the significance of upgrading to newer, more powerful technologies. Understanding the repercussions of this transformation is critical for organizations that depend on Classic. The impending end of Classic requires a critical decision-making process for users, prompting them to investigate the benefits of Salesforce Lightning for a smooth and future-ready CRM experience.

Salesforce Lightning Features

Salesforce Lightning Features

App Development:

Salesforce Lightning’s app development capabilities allow users to customize their CRM experience. The easy interface makes it easier to create unique apps, allowing enterprises to quickly handle specific demands. This feature allows for a more tailored approach, ensuring that the CRM works perfectly with the particular processes and requirements of various enterprises.

Home Features:

The term ‘Home’ in Salesforce Lightning refers to more than just the actual workplace. Lightning’s home features function as an established hub, providing users with an in-depth overview of vital information. This expedited access improves user productivity, makes essential data more accessible, and promotes informed decision-making inside the CRM environment.

Expanded Forecasting:

Salesforce Lightning’s expanded forecasting capabilities elevate the CRM’s role in strategic decision-making. Through sophisticated algorithms and data analysis, Lightning provides businesses with insights into future trends and potential challenges. This foresight empowers organizations to proactively plan and adapt, fostering a competitive edge in the dynamic business landscape.

Greater Security: 

Security is critical in the digital era, and Salesforce Lightning recognizes this with a focus on increased security. Lightning has extensive security safeguards to ensure the security and privacy of critical data. This dedication to strong security measures instills trust in users, resulting in a safe environment for managing vital company information.

Activity Timeline:

Salesforce Lightning’s activity timeline feature changes how users track and manage interactions. This chronological presentation of activities provides a clear and straightforward picture of engagements, simplifying the task of tracking client contacts. The activity timeline improves user productivity by providing a fast reference for current and prior CRM activities.

Workspace Page Layout:

The versatile page layout is a key feature of Salesforce Lightning. This functionality lets users customize their CRM interface to meet their requirements. The option to alter the layout guarantees that users can easily prioritize and retrieve the most essential information, hence streamlining their workflow inside Salesforce.

AI Integration:

Salesforce Lightning’s incorporation of artificial intelligence (AI) is a big step towards intelligent decision support. By leveraging AI capabilities, Lightning improves data analysis and provides users with relevant insights. This connection enables organizations to make more informed decisions using predictive analytics, ushering in a new age of data-driven decision-making inside the Salesforce community.

Performance and Speed

Salesforce Lightning Features (1)

Performance and Speed: Unveiling Load Time Dynamics

The quickness is a critical factor when it comes to Salesforce interfaces. Salesforce Classic, while dependable, is linked with sluggish loading times. Users browsing the Classic interface may encounter delays while retrieving data and executing tasks, reducing overall efficiency and speed.

Classic: Slower Load Times 

Salesforce Classic’s sluggish loading times can be due to its archaic design. The interface, while sturdy, may struggle to handle huge datasets and sophisticated procedures, causing latency. This gap in load times has the potential to reduce user productivity, particularly in situations where timely access to information is critical for decision-making.

Lightning: Improved Performance

Salesforce Lightning addresses Classic’s performance concerns. Lightning is designed to increase speed and efficiency, giving users a more responsive and agile CRM experience. Lightning’s simplified design leads to speedier load times, allowing users to traverse the interface and get crucial information without delay.

Lightning: Enhanced User Experience through Speed

Lightning’s improved performance extends beyond speed to improve the user experience. When users engage with the Lightning interface, they experience smooth navigation, speedy data retrieval, and command execution. This increased speed correlates to higher productivity since users can complete work more effectively in the responsive Lightning context.

Navigating the Shift: Classic to Lightning for Performance Gains

For businesses faced with the choice between Classic’s reliability and Lightning’s improved performance, the decision to move becomes critical. Recognizing the practical benefits of increased speed and agility, many firms choose to switch to Salesforce Lightning, embracing the efficiency improvements provided by the updated interface.

User-Centric Approach: Lightning’s Impact on Workflow

Lightning’s enhanced speed fits in with a user-centric strategy that recognizes the value of smooth interactions. The speed with which users can access and process information in Lightning makes the CRM a more dynamic and responsive tool, adapting to organizations’ changing demands in today’s fast-paced digital world.

Future-Proofing CRM: Lightning’s Agile Architecture

Beyond the current benefits in performance, Lightning’s design positions CRM systems for the future. Lightning’s nimble basis guarantees flexibility to emerging technology and data complexity. Businesses that embrace Lightning’s enhanced performance not only improve their present operations but also future-proof their CRM capabilities against new problems.

 Mobile Experience

Mobile Experience

Mobile Experience: Shaping CRM Accessibility

In today’s corporate context, the mobile experience inside CRM interfaces has become a defining part. Salesforce Classic, while functional, fails to provide a seamless mobile experience, limiting users’ ability to interact with their CRM on the move.

Classic: Limited Mobile Functionality

Salesforce Classic’s mobile capability has limits, which prevent users from accessing CRM capabilities on mobile devices. The UI, which was developed for desktop usage, may not transition well to smaller displays, resulting in a poor user experience for people who rely on mobile access.

Lightning: Mobile-First Approach

Conversely, Salesforce Lightning has a mobile-first strategy, recognizing the move toward mobile-centric work habits. Lightning is intended to provide a consistent and optimal experience across several platforms, including smartphones and tablets. This strategic approach guarantees that users may effortlessly switch between desktop and mobile interfaces while maintaining function.

Enhanced Accessibility: Lightning’s Impact on Mobile Users

Salesforce Lightning’s mobile-first design makes the CRM easier for users on the go. Lightning’s responsive design adjusts to different screen sizes, resulting in a consistent and user-friendly experience. This improved accessibility enables users to manage client contacts, access vital data, and complete activities quickly regardless of their location or device of choice.

Meeting Modern Demands: The Need for Mobile Compatibility

As the modern workforce embraces flexibility and remote work, mobile support in CRM interfaces becomes increasingly important. Salesforce Lightning’s mobile-first strategy coincides with these current work patterns, ensuring that users can remain productive and engaged with their CRM when away from their workstations.

Strategic Consideration: Migrating for Mobile Advantages

For businesses weighing the switch from Classic to Lightning, the mobile experience emerges as a key factor. Recognizing Classic’s limitations in the mobile domain, enterprises frequently find compelling reasons to transition to Lightning, maximizing the promise of a mobile-friendly CRM interface.

Unified User Experience: Seamless Transition Across Devices

Salesforce Lightning’s focus on mobile-first design adds to a more cohesive user experience. Users have a sense of continuity when they switch seamlessly across devices and have similar functioning. Whether in the office or on the road, customers can anticipate a consistent CRM experience, reaffirming Lightning’s dedication to flexibility and access.

 Integrations and AppExchange

Integrations and AppExchange

Integrations and AppExchange: Catalysts for Enhanced Functionality

In the ever-changing CRM world, the ability to easily interact with other tools and apps is important. Salesforce Classic, with its established interfaces, has long been an effective platform for organizations wishing to integrate their CRM with a variety of third-party applications.

Classic: Established Integrations

Salesforce Classic’s reputation for established connectors stems from its strong foundation as a dependable CRM interface. Classic has smoothly linked with several apps throughout the years, giving customers access to a vast network of tools to improve their CRM capabilities. This established integration structure has been a strong selling factor for companies that use Classic.

Lightning: Growing Ecosystem

Salesforce Lightning advances the notion of integrations by embracing a developing ecosystem via the AppExchange marketplace. Lightning’s ecosystem is distinguished by a dynamic and increasing collection of apps that provide users with a wide range of tools and features to improve their CRM experience. This developing ecology shows Lightning’s innate mobility and flexibility.

Enhanced Flexibility: Lightning’s Ecosystem Advantage

The AppExchange marketplace in Salesforce Lightning signifies a fundamental shift in CRM ecosystems. The increasing number of apps available to Lightning users indicates greater flexibility. Users may select from a variety of solutions that are tailored to their individual company needs, ensuring the most efficient CRM experience possible.

Business-Specific Solutions: Lightning’s Customization Potential

Lightning’s AppExchange community is growing in terms of quality as well as quantity. Lightning’s architecture supports the creation of business-specific solutions, allowing enterprises to locate or create applications that properly meet their needs. This customization possibility adds richness to Lightning’s ecosystem, allowing enterprises to precisely control their CRM experiences.

Navigating the Transition: Classic Users Exploring Lightning’s Ecosystem

For groups making the switch from Classic to Lightning, the expanding ecosystem becomes an appealing feature. Exploring the AppExchange marketplace provides Classic users with a look into the vast capabilities of Lightning’s toolbox. The potential of accessing a broader range of connectors becomes a driving factor for firms looking to upgrade their CRM capabilities.

Future-Ready Integration: Lightning’s Edge in a Dynamic Landscape

Salesforce Lightning’s level on a developing ecosystem identifies it as a future-ready solution in a rapidly evolving technological context. As new tools and apps emerge, Lightning users can easily adapt and integrate them into their CRM environment, keeping their system at the cutting edge of innovation and usefulness.

Salesforce Lightning vs Classic: Key Differences

Key Differences:

When organizations are deciding between Salesforce Lightning and Classic, understanding the fundamental differences in user interface (UI) and pricing is critical. These elements have a significant impact on the entire CRM experience and organizational finance decisions.

Interface Evolution:

The comparison between Salesforce Lightning and Classic UIs explores the progression of interface design. Classic, with its familiarity and reliability, provides a basic design that many users have been accustomed to over time. Lightning, on the other hand, delivers a more modern, visually appealing, and dynamic UI, offering consumers a new and intuitive interface that adheres to modern design principles.

Financial Considerations:

The pricing comparison between Salesforce Lightning and Classic is an important consideration for enterprises. Classic, being a well-established platform, may have reduced upfront expenditures. However, Lightning’s novel features and improved capabilities may justify its somewhat larger initial investment by providing more value to enterprises in terms of efficiency, customization, and future-proofing.

UI Comparison: 

The choice between Lightning and Classic UIs frequently entails striking the correct mix between familiarity and innovation. Classic’s time-tested design appeals to people who want a conventional experience. Lightning, on the other hand, is appealing to users looking for an updated, feature-rich user interface that boosts user engagement and productivity. The decision is based on how well the interface fits the user base’s tastes and flexibility.

Cost Dynamics: 

When comparing the cost structure of Salesforce Lightning versus Classic, it is necessary to include both upfront and long-term expenditures. While Classic may provide cost savings in the short term, Lightning’s advanced functions and potential for future upgrades make it a prudent long-term investment. Businesses must assess immediate financial concerns against the long-term benefits of Lightning’s potential.

User Adoption: 

The transition from Classic to Lightning creates a learning curve for consumers. Businesses making this change must think about the influence on user adoption. Classic users who are accustomed to a specific interface may struggle at first to adjust to Lightning’s current look. This factor impacts decision-making by stressing the need for user training and change management.

Customization and Productivity: 

The amount of adaptation and efficiency benefits that organizations desire influences their decision between Salesforce Lightning and Classic UIs. Lightning’s dynamic UI enables further customization, according to individual business requirements. The potential productivity advantages from Lightning’s capabilities add to the entire value proposition, influencing enterprises aiming to improve their CRM procedures.

Strategic Decision: 

Ultimately, the choice between Salesforce Lightning and Classic UIs is strategic. Businesses must find a compromise between UI preference and cost efficiency, matching their decision to organizational goals, user preferences, and financial limitations. A thorough examination of the significant variations in UI and cost dynamics guarantees that the chosen CRM interface fulfills the specific needs of the organization while being financially viable.

Migration to Salesforce Lightning

Migration to Salesforce Lightning: Unlocking Advanced Capabilities

The decision to transition from Salesforce Classic to Lightning was driven by a desire to unleash additional features and improve the overall CRM experience. Salesforce Lightning offers a paradigm leap in CRM technology, providing a more dynamic and feature-rich environment that meets the changing demands of enterprises.

Why Should You Switch to Salesforce Lightning: Driving Factors

The choice to transition to Salesforce Lightning was driven by the platform’s potential to improve user experience, increase productivity, and provide advanced customization possibilities. Lightning’s updated design and integration features pave the way for organizations to choose a more flexible, future-ready CRM system.

A Closer Look at Salesforce Lightning and Einstein Integration: Intelligent Decision-Making

Salesforce Lightning’s connection with Einstein provides insight into decision-making processes. Lightning users benefit from advanced data analysis and predictive insights thanks to artificial intelligence. This integration is a compelling argument for organizations to move, as it reflects the rising relevance of data-driven decision-making in today’s competitive environment.

Why Should You Migrate Salesforce Classic to Salesforce Lightning?: The Case for Transformation

The transition from Salesforce Classic to Lightning is more than just switching to a new interface; it is about embracing a transforming CRM experience. Lightning has a slew of advantages over Classic, making it a logical decision for firms trying to stay competitive in the digital age.

Better User Experience: Simplifying Interactions

One of the key reasons for switching to Salesforce Lightning is the promise of a better user experience. Lightning’s sleek and simple design streamlines user interactions, allowing both new and experienced users to explore and connect with the CRM platform smoothly.

Increased Productivity: Streamlining Workflows

Salesforce Lightning’s emphasis on speed and efficiency translates directly into enhanced productivity for users. Tasks that would take longer in Classic can be completed faster with Lightning, optimizing processes and freeing users to focus on more important parts of their employment.

Better Customization: Tailoring the CRM Environment

Migrating to Salesforce Lightning brings us a world of more customization possibilities. The adaptable workspace page layout and the AppExchange ecosystem provide organizations with the ability to modify the CRM environment to their requirements. This customization capability enables enterprises to design a CRM interface that is closely aligned with their operations and needs.

Enhanced Analytics: Driving Informed Decision-Making

The integration of Einstein analytics within Salesforce Lightning enhances the platform’s analytical capabilities. Using their data, businesses can gain valuable insights to make informed decisions. This analytical edge becomes a compelling reason for migration, especially for organizations seeking to leverage data for strategic advantages.

Improved Security: Safeguarding Sensitive Information

Security is a top priority in the digital environment, and switching to Salesforce Lightning provides improved security capabilities. Lightning’s dedication to confidentiality and integrity of data guarantees organizations that their sensitive information is secure within the CRM environment.

Architectural Change: Adapting for the Future

The transfer to Salesforce Lightning represents not just a change in the user interface, but also an essential building change. Lightning’s updated architecture prepares enterprises for the future by assuring adaptation to new technologies and changing industry requirements. This design adjustment is forward-looking and offers strategic value to the migration decision.

Frequently Asked Questions

Why switch from Salesforce Classic to Lightning?

Switching from Salesforce Classic to Lightning improves the user experience and productivity with current features, better customization, advanced analytics, increased security, and future-ready architecture.

Why is Salesforce Lightning better?

Salesforce Lightning provides a superior CRM experience with an updated user interface, higher productivity, expanded customization, advanced analytics, improved security, and a future-ready design for changing company demands.

What is the difference between classic and Lightning dashboards?

The main difference is in design and functioning. Lightning dashboards offer a modern, configurable interface with dynamic elements, whilst Classic dashboards are more conventional and static.

What are the features available only in Lightning?

Lightning offers unique features like as dynamic dashboards, improved flexibility with App Builder, advanced analytics powered by Einstein, mobile-first design, and a developing AppExchange community for extra functionality.

Why is Lightning slower than Classic?

In contrast to popular belief, Lightning is intended to promote speed and efficiency. Any apparent delay might be due to unique system setups or network difficulties.


The comparison between Salesforce Lightning and Classic shows a changing picture in the CRM technology space. Businesses navigating this dynamic decision must assess the benefits and drawbacks of each interface, taking into account user experience, productivity, customization, and security. The migration from Salesforce Classic to Lightning is more than simply a UI change; it is a purposeful move toward future-proofing CRM capabilities. As the corporate environment changes, the need for a more responsive, feature-rich, and adaptable CRM system becomes clearer.

Salesforce Lightning and Classic come down to matching CRM tactics with the ever-changing demands of the digital world. Whether motivated by the promise of greater analytics, security, or the burgeoning AppExchange community, the transition to Salesforce Lightning is a step toward a more agile and smarter CRM future. Businesses that embrace this transformation put themselves at the vanguard of innovation, harnessing the power of Salesforce Lightning to negotiate the intricacies of the current business world. The choice between Lightning and Classic is more than just an interface; it’s about charting a course for CRM success in the Salesforce Lightning versus Classic era.

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